Shipping Policy

We want your order to arrive as fresh as possible. Please read our shipping details carefully before placing your order.

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📦 Carrier

All orders are shipped with Australia Post Express to ensure the fastest possible delivery. We do not currently offer standard shipping or international shipping.

✨ By offering express shipping only, we’re committed to getting your freshly milled flour and sourdough products to you as quickly and safely as possible.

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🚚 Dispatch Days

• Orders are milled and packed fresh, then dispatched on Mondays and Tuesdays only.
• This ensures your order spends the least amount of time in transit and doesn’t risk sitting in a postal facility over the weekend.
• Orders placed after Tuesday will be dispatched the following Monday.

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⏱ Delivery Times

• Express Post: Typically arrives within 1–3 business days depending on your location.
• Please note that Australia Post delivery times may vary, especially during peak seasons such as Christmas.

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📩 Order Confirmation & Tracking

You’ll receive a shipping confirmation email with your tracking number once your order has been dispatched.

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⚠️ Possible Delays

• While we do everything we can to ensure fast dispatch, once your parcel is with Australia Post, delivery times are outside of our control.
• We cannot reroute or speed up parcels after they have been dispatched.
• To avoid disappointment during busy seasons, we recommend ordering early.

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📦 Unclaimed Parcels

• If your parcel is returned to us because it couldn’t be delivered (e.g., incorrect address, uncollected from the Post Office), we can re-ship it at your cost.
• Please note: because our products are perishable, we cannot provide refunds for unclaimed parcels.

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❌ Refunds & Returns on Shipped Items

As per our Refund Policy, we do not offer refunds once your order has been milled, baked, or shipped. If there is an issue with your order on arrival, please contact us within 24 hours and we’ll do our best to help.

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